Frequently Asked Questions
How to book a chauffeur service with MyTaxiBuddy?
Booking is simple! To get started, use our contact form or contact us via WhatsApp, Telegram, Facebook Messenger, Email, or phone calls, simply choose the option that is most convenient for you.
What payment methods do you accept?
We accept major credit cards, online payments, local bank transfers, and cash for your convenience.
Are your chauffeur services available 24/7?
Yes! Our rides operate 24/7, while booking support is available from 9 AM to 9 PM (responses may be slightly delayed outside these hours).
Can I request a specific type of ride (music, quiet, etc.)?
Absolutely! Share your preferences with us and we will make sure your journey feels comfortable and tailored to you.
What if my flight is delayed?
No worries! Our drivers monitor flight statuses and adjust pickup times accordingly. Just let us know of any changes so we can ensure a smooth pickup.
Can I cancel my booking? Is there a refund?
We understand that plans can change! Here’s how our cancellation and refund policy work:
✔ Cancel 24 hours before your ride — Get a full refund (because we appreciate the heads-up!).
✔ Cancel within 24hours of the ride or after a driver has been arranged – As the service already been scheduled, refund are not available. Thank you for your understanding.
How to book a chauffeur service with MyTaxiBuddy?
Booking is simple! Use our contact form or contact us via WhatsApp, Telegram, Facebook Messenger, Email, or phone calls, simply choose the option that is most convenient for you.
Can I book in advance?
Yes! Early booking ensures availability, especially during peak seasons.
Are there any discounts or extra charges based on how early I book?
Yes! We have a flexible pricing system based on how early your booking is made:
1. Regular Rate: Applies to bookings made 3 hours or earlier before the ride.
2. Urgent Booking: Subject to a 10% surcharge on top of the Regular Rate, due to limited driver availability and instant arrangement.
What payment methods do you accept?
We accept major credit cards, online payments, local bank transfers, and cash for your convenience.
What if my flight is delayed?
No worries! Our drivers monitor flight statuses and adjust pickup times accordingly. Just let us know of any changes so we can ensure a smooth pickup.
Is a deposit required for bookings?
Yes, we usually collect a small upfront payment to secure your ride. It works like a reservation that guarantees your spot and protects you from last-minute mix-ups.
Will I receive a receipt after payment and a full invoice after my ride?
Yes, we provide payment receipts, and a full invoice will be sent after your trip is completed.
What services does MyTaxiBuddy offer?
We provide a range of professional transportation services, including Airport Transfers, Long-distance Travel, Short Travel & Tour, Affordable Chauffeur, and Premium Chauffeur all with a professional driver for a seamless and comfortable journey every time.
Are your services available 24/7?
Yes! Our rides operate 24/7, while booking support is available from 9 AM to 9 PM (responses may be slightly delayed outside these hours).
Do you offer services outside of Kuala Lumpur?
Yes, we serve all of Malaysia, including Penang, Langkawi, Genting Highlands, Cameron Highlands, and more. For full details, visit our Intercity Chauffeur page.
What types of vehicles are available?
Our fleet includes a variety of vehicles to suit different needs, from affordable sedans to luxury MPVs and spacious 18-seater vans, perfect for solo travelers, families, or business trips.
How can I contact my driver?
We’ll share your driver’s details and pickup location at least 12 hours before your ride, whenever possible. For last-minute bookings, we’ll do our best to provide the details as soon as they’re confirmed.
What if my flight is delayed?
No worries! Our drivers monitor flight statuses and adjust pickup times accordingly. Just let us know of any changes so we can ensure a smooth pickup.
Can I make last-minute add-ons or changes to my ride?
We’ll do our best to accommodate last-minute changes, but it depends on availability. Some changes may incur additional fees, so let us know as soon as possible, and we’ll try to make it work!
Do you provide child seats?
Yes! Child seats are available upon request. Please mention this when booking.
What kind of add-ons can I book with my ride?
You can book extras such as child seats, meet-and-greet at the airport, or even a tour guide to make your trip more comfortable. For the full list, visit our Additional Services page.
Can I eat or drink in the vehicle?
To keep our rides clean and comfortable for everyone, eating and drinking are not permitted, except for infants drinking milk.
Can I request a specific type of ride (music, quiet, etc.)?
Absolutely! Let us know your preferences—we’ll do our best to make your journey comfortable and personalized.
Can I cancel my booking? Is there a refund?
We understand that plans can change! Here’s how our cancellation and refund policy work:
✔ Cancel 24 hours before your ride — Get a full refund (because we appreciate the heads-up!).
✔ Cancel within 24hours of the ride or after a driver has been arranged – As the service already been scheduled, refund are not available. Thank you for your understanding.